Set yourself up for app success with Premium Onboarding
Premium Onboarding is a solution for merchants who are seeking a more hands-on approach for Ultimate Special Offers or Wholesale Club. This exciting new program provides a white-glove service and account management to get you and your store prepared to hit the ground running and reduce time to first sale. If you choose to purchase, you'll be paired with one of our Onboarding Managers who will be there to answer questions and get you set up during your 4-week period.
By enrolling in the program, you'll gain access to the following services:
An introductory meeting to kickstart the 4-week program with your Onboarding Manager. You’ll hear how the program will work, what to expect from us, and you’ll be able to share more about your business, and what your short (and long) term goals are.
Should you come across any challenges, you’ll be moved to the front of the line for technical assistance required with installation, debugging, or minor customizations.
Guaranteed same-day replies
We know how time-consuming app setup can be, so to make this easier on you, we’ll be available for a quicker turnaround with replies during our business hours.
You will be able to select a time in a calendar if you’d like to connect face to face and chat through any issues you’re experiencing with your app setup.
Store setup audit
At the end of the 4-week period, you’ll receive a detailed email with a recap of everything we’ve covered together. In addition, your Onboarding Manager will do an audit of your store to find opportunities for improvement on discount configuration, UX flow, and anything else you might want us to provide guidance on.
Premium Onboarding may be a good fit for you if you are:
- Installing Ultimate Special Offers or Wholesale Club for the first time and have a clear vision of what you're hoping to achieve
- An existing user of Ultimate Special Offers or Wholesale Club and you're looking to work with an onboarding manager to optimize your sales
- Using a custom theme in your store or have had developer-implemented customizations
Now is a great time to try Premium Onboarding in order to set your store up for success in 2021. Get started here!